Refunds and cancellation
Short version: nothing is owed until you accept a price, and once you have paid we have already bought against your order. The one refund we always owe you is the one we cannot deliver.
Sourcing requests
Sending a request costs nothing and commits you to nothing. You see one landed number, quoted by hand, valid 48 hours. Decline it or let it expire and no money moves.
Accepting a quote charges the full amount and opens an order. From that point the order cannot be cancelled and cannot be returned: we buy the specific piece for you, usually within hours.
In-stock orders
Paid in full at checkout and dispatched in three to six working days. Once payment is made the order cannot be cancelled or returned. Ask everything you want to ask before you pay.
Reservations
Reservations open when a drop is listed and close 24 hours before the release, which is the same moment free cancellation ends. Cancel before then and the deposit comes back in full. Inside that window we are already committed to accounts, draws and contacts on your behalf, so the deposit is forfeited in full.
If we do not secure the piece, you choose: a full refund of everything paid, or let us source it at market on a fresh quote. Decline the quote and you are refunded in full. Nothing happens on your reservation until you have chosen.
Damaged or not as described
Every piece is photographed at intake and again at packing, and the parcel is sealed and weighed on camera. Those photographs and the packed weight go to you on dispatch. They are the record of what left us.
A claim needs a continuous, unedited unboxing video that starts with the sealed parcel and the label readable, plus photographs of the outer packaging. Tell us within 48 hours of delivery. Without that footage we cannot raise a claim with the courier and cannot process one ourselves.
If the footage shows a genuine discrepancy against our packing photographs, we make it right at our cost: replacement where possible, full refund where not. Shipments are insured and chasing the courier is our job, not yours.
How refunds are paid
Always back to the original payment method through Razorpay. Three to five working days to reach your account after we initiate. We do not issue store credit and we do not hold balances.
One number, no surprises
Every price you see was typed by a person. There are no automatic fees, no charges added at dispatch and no restocking deductions. Film the unboxing: it is thirty seconds and it is the only thing that makes a claim work.
LAST UPDATED 07 AUG 2026